How to check your Vanilla Prepaid Visa / Mastercard (Canada) gift card balance
How to check your Vanilla Prepaid Visa / Mastercard (Canada) gift card balance on the official site, by phone or in store — plus activation, fees, expiry and scams to avoid.
Quick answer: Check your Vanilla Prepaid Visa / Mastercard (Canada) gift card balance online at vanillaprepaid.com or by phone using the number on the back of the card. You will need: 16-digit card number; expiry date. Enter the card number and PIN only on vanillaprepaid.com.
What you need
- 16-digit card number
- Expiry date
- Security code
Check your Vanilla Prepaid Visa / Mastercard (Canada) gift card balance online
- Go to vanillaprepaid.com (.com, not .ca). Check that it matches the address on the back of your card.
- Enter the card number, expiry date and security code.
- View your balance and transaction history.
- To check by phone, use the number printed on the back of the card.
Other ways to check the balance
- By phone: call the number printed on the back of the card and enter the card number when prompted.
- On your receipt: the balance remaining after each purchase is usually printed on the receipt.
Activating a Vanilla Prepaid Visa / Mastercard (Canada) gift card
Activated at purchase, and an activation fee is charged. Walmart Canada says that after activation there are no fees except foreign exchange charges.
Fees and expiry
Issued by Peoples Trust Company. The card balance is not CDIC-insured. FCAC says federally regulated issuers can't set an expiry on the funds, although the card itself can expire.
Where to buy Vanilla Prepaid Visa / Mastercard (Canada) gift cards
Walmart Canada ($25, $50, $60 (3 x $20), $100, $200), drugstores, grocery stores.
Tips
- vanillaprepaid.ca is a lookalike site that isn't run by the issuer. Use vanillaprepaid.com or the address printed on your card.
- Walmart Canada's help page lists 1-800-652-9174 for Vanilla customer service. Check it against the number on your card.
- Foreign-currency purchases carry an FX charge.
Vanilla Prepaid Visa / Mastercard (Canada) gift card FAQs
How do I check my Vanilla Prepaid Visa / Mastercard (Canada) gift card balance?
You can check it online at vanillaprepaid.com, phone. You will usually need 16-digit card number and expiry date.
How do I activate a Vanilla Prepaid Visa / Mastercard (Canada) gift card?
Activated at purchase, and an activation fee is charged. Walmart Canada says that after activation there are no fees except foreign exchange charges.
Do Vanilla Prepaid Visa / Mastercard (Canada) gift cards expire or have fees?
Issued by Peoples Trust Company. The card balance is not CDIC-insured. FCAC says federally regulated issuers can't set an expiry on the funds, although the card itself can expire.
Is it safe to use a third-party gift card balance checker?
Avoid them. Enter your card number and PIN only on vanillaprepaid.com, in its official app, or in store. Third-party checkers can capture the numbers and drain the card.
What should I do if my Vanilla Prepaid Visa / Mastercard (Canada) gift card has a zero balance I didn't spend?
Contact Vanilla Prepaid Visa / Mastercard (Canada) customer service straight away with the card, the receipt and the purchase details. Card-draining fraud — where numbers are copied before the card is sold — is common; the sooner you report it the better the chance of recovery.
Can I get cash back for a small remaining balance?
Sometimes. Several US states require cash back for small balances — California, for example, for balances under $15 (raised from $10 in April 2026) — and some Canadian provinces have similar rules. Ask at the till or contact the brand.
Sources: www.vanillaprepaid.com · www.walmart.ca · www.canada.ca.