How to activate your Desjardins Credit Card
Activate your Desjardins credit card online, in the app or by phone — what you need, step-by-step instructions and fixes if activation fails.
Quick answer: Activate your Desjardins Credit Card online at desjardins.com, in the Desjardins mobile services app or by phone at 1-888-389-7823. Have ready: Card expiry date; 3-digit CVV. Use only desjardins.com or the official app, never a link sent by text or email.
What you need
- Card expiry date
- 3-digit CVV
- A PIN (entered twice)
Activate your Desjardins Credit Card online
- Sign in to AccèsD (or go to desjardins.com/activer)
- On the page showing your new credit card, select 'Activate card'
- Enter the expiry date and 3-digit CVV
- Enter your PIN twice
- Select Confirm
Activate in the Desjardins mobile services app app
- Open the Desjardins mobile services app and sign in
- Find the new credit card and tap 'Activate card'
- Enter the expiry date and CVV
- Enter your PIN twice and confirm
Activate by phone
Call 1-888-389-7823 (Activation line for Canada and the US; Montreal area: 514-397-1580 (from desjardins.com). General card service: 1-800-224-7737) and follow the automated prompts. You will usually be asked for the card number and a piece of identity information such as the last four digits of your SIN or date of birth.
After you activate
- Add the card to your mobile wallet
- Update pre-authorized payments
- Destroy the old card
If your Desjardins Group (Fédération des caisses Desjardins du Québec) card won't activate
- Replacement card: you can also activate it by using your OLD PIN at a payment terminal
- Online page redirects: desjardins.com/activer forwards to an AccèsD page on a desjardins.com subdomain, which is expected
Desjardins Credit Card activation FAQs
How do I activate my Desjardins Credit Card?
You can activate it in the Desjardins mobile services app, online at desjardins.com, by phone, first purchase with PIN. Online or in-app activation is usually fastest: sign in, choose the new card, and confirm the details requested.
Is there a phone number to activate a Desjardins Group (Fédération des caisses Desjardins du Québec) card?
Yes — Desjardins Group (Fédération des caisses Desjardins du Québec) lists 1-888-389-7823 for card activation (Activation line for Canada and the US; Montreal area: 514-397-1580 (from desjardins.com). General card service: 1-800-224-7737). Only call numbers printed on your card, its sticker or desjardins.com.
Can I use my Desjardins Group (Fédération des caisses Desjardins du Québec) card before activating it?
Generally no. A new card is blocked until it is activated, although some issuers activate a replacement automatically the first time you use it with your PIN, and some let you use a virtual card number in the app straight away.
Does activating a Desjardins Credit Card affect my credit score?
No. Activation is not a credit check. Any hard inquiry happened when you applied; activating simply switches the card on. Not activating a new account does not close it, so it can still appear on your credit report.
Why won't my Desjardins Group (Fédération des caisses Desjardins du Québec) card activate?
Replacement card: you can also activate it by using your OLD PIN at a payment terminal Online page redirects: desjardins.com/activer forwards to an AccèsD page on a desjardins.com subdomain, which is expected
Is it safe to activate my card online?
Yes, provided you are on the issuer's real website (desjardins.com) or official app. Type the address yourself rather than following links in texts or emails. Your bank will never ask for your full PIN or a one-time passcode by phone or text.
Sources: www.desjardins.com · www.desjardins.com. Steps change; if your screen looks different, follow the official instructions.