Store gift card · CA

How to check your Hudson's Bay (The Bay) gift card balance

The Hudson's Bay (The Bay) gift card is no longer accepted or sold. What happened, and what to do if you still hold one.

By the CreditCardCompare editorial team · Updated · Checked against thebay.com

Quick answer: The Hudson's Bay (The Bay) gift card is no longer accepted or sold. What happened, and what to do if you still hold one.

Discontinued. This product is no longer offered. The details below record what happened and what existing cardholders should do; check the alternatives listed on this page.
Official balance checkthebay.com Ways to check:
Enter your card number and PIN only on thebay.com. Third-party "balance checkers" and anyone asking you to read out gift card numbers are the most common ways gift cards get drained.
Wrapped gift box — checking a Hudson's Bay (The Bay) gift card balance
Photo: Ekaterina Shevchenko / Unsplash

What you need

  • The physical card and any receipts, if you plan to file a creditor claim

Check your Hudson's Bay (The Bay) gift card balance online

  1. Hudson's Bay filed for creditor protection in March 2025 and began liquidation sales on March 24, 2025.
  2. Gift cards were accepted only until April 6, 2025. Loyalty points weren't accepted during the liquidation.
  3. The liquidation was expected to finish by June 15, 2025, and the stores have closed.
  4. Keep your card and receipts in case the court-supervised process allows claims. Get updates from the court-appointed monitor, not from resellers.

Other ways to check the balance

  • On your receipt: the balance remaining after each purchase is usually printed on the receipt.

Activating a Hudson's Bay (The Bay) gift card

Not applicable. The retailer has been liquidated.

Fees and expiry

About $24.2 million in Hudson's Bay gift cards were outstanding as of February 1, 2025, according to news reports citing court filings. Balances can no longer be spent in stores.

Tips

  • Don't buy discounted Hudson's Bay gift cards online, because they can't be redeemed.
  • Ignore offers to 'cash out' Bay balances for a fee.

Hudson's Bay (The Bay) gift card FAQs

How do I check my Hudson's Bay (The Bay) gift card balance?

You can check it on the brand's official website. You will usually need the physical card and any receipts, if you plan to file a creditor claim.

How do I activate a Hudson's Bay (The Bay) gift card?

Not applicable. The retailer has been liquidated.

Do Hudson's Bay (The Bay) gift cards expire or have fees?

About $24.2 million in Hudson's Bay gift cards were outstanding as of February 1, 2025, according to news reports citing court filings. Balances can no longer be spent in stores.

Is it safe to use a third-party gift card balance checker?

Avoid them. Enter your card number and PIN only on thebay.com, in its official app, or in store. Third-party checkers can capture the numbers and drain the card.

What should I do if my Hudson's Bay (The Bay) gift card has a zero balance I didn't spend?

Contact Hudson's Bay (The Bay) customer service straight away with the card, the receipt and the purchase details. Card-draining fraud — where numbers are copied before the card is sold — is common; the sooner you report it the better the chance of recovery.

Can I get cash back for a small remaining balance?

Sometimes. Several US states require cash back for small balances — California, for example, for balances under $15 (raised from $10 in April 2026) — and some Canadian provinces have similar rules. Ask at the till or contact the brand.

Sources: www.cbc.ca · www.bnnbloomberg.ca · dailyhive.com.