Store gift card · CA

How to check your Indigo / Chapters / Coles gift card balance

How to check your Indigo / Chapters / Coles gift card balance on the official site, by phone or in store — plus activation, fees, expiry and scams to avoid.

By the CreditCardCompare editorial team · Updated · Checked against indigo.ca

Quick answer: Check your Indigo / Chapters / Coles gift card balance online at indigo.ca or at any Indigo / Chapters / Coles checkout. You will need: 20-digit card number (starts with 604883); 6-digit PIN. Enter the card number and PIN only on indigo.ca.

Official balance checkindigo.ca Ways to check: Online · In store
Enter your card number and PIN only on indigo.ca. Third-party "balance checkers" and anyone asking you to read out gift card numbers are the most common ways gift cards get drained.
Four brown gift boxes on white surface — checking a Indigo / Chapters / Coles gift card balance
Photo: Caley Dimmock / Unsplash

What you need

  • 20-digit card number (starts with 604883)
  • 6-digit PIN

Check your Indigo / Chapters / Coles gift card balance online

  1. On indigo.ca, go to Gifts, then Gift Cards.
  2. Or sign in to the Account Centre and enter the gift card number and PIN.
  3. The card number is under the barcode on the back and starts with 604883.
  4. Or ask at an Indigo, Chapters or Coles store.

Other ways to check the balance

  • In store: ask a cashier or customer-service desk at any Indigo / Chapters / Coles location to check it.
  • On your receipt: the balance remaining after each purchase is usually printed on the receipt.

Activating an Indigo / Chapters / Coles gift card

Activated at purchase.

Fees and expiry

See Indigo's Gift Card FAQ.

Where to buy Indigo / Chapters / Coles gift cards

Indigo, Chapters, Coles, indigo.ca.

Tips

  • Indigo has a help article about changes to online account balances.

Indigo / Chapters / Coles gift card FAQs

How do I check my Indigo / Chapters / Coles gift card balance?

You can check it online at indigo.ca, in store. You will usually need 20-digit card number (starts with 604883) and 6-digit pin.

How do I activate an Indigo / Chapters / Coles gift card?

Activated at purchase.

Do Indigo / Chapters / Coles gift cards expire or have fees?

See Indigo's Gift Card FAQ.

Is it safe to use a third-party gift card balance checker?

Avoid them. Enter your card number and PIN only on indigo.ca, in its official app, or in store. Third-party checkers can capture the numbers and drain the card.

What should I do if my Indigo / Chapters / Coles gift card has a zero balance I didn't spend?

Contact Indigo / Chapters / Coles customer service straight away with the card, the receipt and the purchase details. Card-draining fraud — where numbers are copied before the card is sold — is common; the sooner you report it the better the chance of recovery.

Can I get cash back for a small remaining balance?

Sometimes. Several US states require cash back for small balances — California, for example, for balances under $15 (raised from $10 in April 2026) — and some Canadian provinces have similar rules. Ask at the till or contact the brand.

Sources: help.indigo.ca · www.indigo.ca.