Store gift card · US

How to check your Macy's gift card balance

How to check your Macy's gift card balance on the official site, by phone or in store — plus activation, fees, expiry and scams to avoid.

By the CreditCardCompare editorial team · Updated · Checked against macys.com

Quick answer: Check your Macy's gift card balance online at macys.com, by phone (1-800-511-2752) or at any Macy's checkout. You will need: gift card number; CID. Enter the card number and PIN only on macys.com.

Official balance checkmacys.com Ways to check: Online · Phone · In store Phone: 1-800-511-2752
Check balance on macys.com
Enter your card number and PIN only on macys.com. Third-party "balance checkers" and anyone asking you to read out gift card numbers are the most common ways gift cards get drained.
Four brown gift boxes on white surface — checking a Macy's gift card balance
Photo: Caley Dimmock / Unsplash

What you need

  • Gift card number
  • CID

Check your Macy's gift card balance online

  1. Go to macys.com/account/giftcardbalance.
  2. Enter the gift card number and CID.
  3. View your balance. It also shows at checkout on macys.com.
  4. Or call the Gift Card Hotline at 1-800-511-2752 (TTY 711), or ask in store.

Other ways to check the balance

  • By phone: call 1-800-511-2752 and enter the card number when prompted.
  • In store: ask a cashier or customer-service desk at any Macy's location to check it.
  • On your receipt: the balance remaining after each purchase is usually printed on the receipt.

Activating a Macy's gift card

Activated at purchase.

Fees and expiry

See Macy's gift card terms.

Where to buy Macy's gift cards

Macy's stores, macys.com.

Tips

  • Macy's Money is a promotional reward, not a gift card, and has its own rules.

Macy's gift card FAQs

How do I check my Macy's gift card balance?

You can check it online at macys.com, phone, in store. You will usually need gift card number and cid.

How do I activate a Macy's gift card?

Activated at purchase.

Do Macy's gift cards expire or have fees?

See Macy's gift card terms.

Is it safe to use a third-party gift card balance checker?

Avoid them. Enter your card number and PIN only on macys.com, in its official app, or in store. Third-party checkers can capture the numbers and drain the card.

What should I do if my Macy's gift card has a zero balance I didn't spend?

Contact Macy's customer service straight away with the card, the receipt and the purchase details. Card-draining fraud — where numbers are copied before the card is sold — is common; the sooner you report it the better the chance of recovery.

Can I get cash back for a small remaining balance?

Sometimes. Several US states require cash back for small balances — California, for example, for balances under $15 (raised from $10 in April 2026) — and some Canadian provinces have similar rules. Ask at the till or contact the brand.

Sources: www.macys.com · www.macys.com.