How to check your Roots gift card balance
How to check your Roots gift card balance on the official site, by phone or in store — plus activation, fees, expiry and scams to avoid.
Quick answer: Check your Roots gift card balance online at roots.com, by phone (1-866-907-0850) or at any Roots checkout. You will need: card number; PIN. Enter the card number and PIN only on roots.com.
What you need
- Card number
- PIN
Check your Roots gift card balance online
- Go to roots.com/ca/en/giftcardbalance.html.
- Enter the card number and PIN.
- Or call 1-866-907-0850.
Other ways to check the balance
- By phone: call 1-866-907-0850 and enter the card number when prompted.
- In store: ask a cashier or customer-service desk at any Roots location to check it.
- On your receipt: the balance remaining after each purchase is usually printed on the receipt.
Activating a Roots gift card
Activated at purchase. eCards arrive by email. Plastic cards are sold in store only.
Fees and expiry
Roots says its gift card funds don't expire.
Where to buy Roots gift cards
Roots stores, roots.com (eCards).
Tips
- You can use up to five gift cards on one purchase.
- Roots accepts Happy Cards. See its help centre.
Roots gift card FAQs
How do I check my Roots gift card balance?
You can check it online at roots.com, phone, in store. You will usually need card number and pin.
How do I activate a Roots gift card?
Activated at purchase. eCards arrive by email. Plastic cards are sold in store only.
Do Roots gift cards expire or have fees?
Roots says its gift card funds don't expire.
Is it safe to use a third-party gift card balance checker?
Avoid them. Enter your card number and PIN only on roots.com, in its official app, or in store. Third-party checkers can capture the numbers and drain the card.
What should I do if my Roots gift card has a zero balance I didn't spend?
Contact Roots customer service straight away with the card, the receipt and the purchase details. Card-draining fraud — where numbers are copied before the card is sold — is common; the sooner you report it the better the chance of recovery.
Can I get cash back for a small remaining balance?
Sometimes. Several US states require cash back for small balances — California, for example, for balances under $15 (raised from $10 in April 2026) — and some Canadian provinces have similar rules. Ask at the till or contact the brand.
Sources: www.roots.com · help.roots.com.