How to check your Sephora gift card balance
How to check your Sephora gift card balance on the official site, by phone or in store — plus activation, fees, expiry and scams to avoid.
Quick answer: Check your Sephora gift card balance online at sephora.com, by phone (1-888-860-7897) or at any Sephora checkout. You will need: card number; PIN. Enter the card number and PIN only on sephora.com.
What you need
- Card number
- PIN
Check your Sephora gift card balance online
- Sign in at sephora.com or sephora.ca.
- Open Account Information, then Payments & Credits.
- Enter the card number and PIN and click Check.
- Or call 1-888-860-7897, or ask a Beauty Advisor in a US or Canada store.
Other ways to check the balance
- By phone: call 1-888-860-7897 and enter the card number when prompted.
- In store: ask a cashier or customer-service desk at any Sephora location to check it.
- On your receipt: the balance remaining after each purchase is usually printed on the receipt.
Activating a Sephora gift card
Activated at purchase.
Fees and expiry
See Sephora's Gift Card Terms and Conditions and FAQs.
Where to buy Sephora gift cards
Sephora stores, sephora.com, sephora.ca.
Tips
- Sephora warns that third-party balance-checking sites are likely scams and can lead to stolen cards and personal data.
- Happy Cards are a separate program with their own FAQ.
Sephora gift card FAQs
How do I check my Sephora gift card balance?
You can check it online at sephora.com, phone, in store. You will usually need card number and pin.
How do I activate a Sephora gift card?
Activated at purchase.
Do Sephora gift cards expire or have fees?
See Sephora's Gift Card Terms and Conditions and FAQs.
Is it safe to use a third-party gift card balance checker?
Avoid them. Enter your card number and PIN only on sephora.com, in its official app, or in store. Third-party checkers can capture the numbers and drain the card.
What should I do if my Sephora gift card has a zero balance I didn't spend?
Contact Sephora customer service straight away with the card, the receipt and the purchase details. Card-draining fraud — where numbers are copied before the card is sold — is common; the sooner you report it the better the chance of recovery.
Can I get cash back for a small remaining balance?
Sometimes. Several US states require cash back for small balances — California, for example, for balances under $15 (raised from $10 in April 2026) — and some Canadian provinces have similar rules. Ask at the till or contact the brand.
Sources: www.sephora.com · www.sephora.com.